Last updated March 1, 2009
Rocky Top Hospitality (Hillsborough House, LLC) and its subsidiaries including Rocky Top Bogart's, LLC, Rocky Top Vivo, LLC, Rocky Top High Five, LLC, Rocky Top Morrisville, LLC, Rocky Top TTC, LLC, Rocky Top Steakhouse, LLC, Rocky Top Mash House, LLC ("the owner") are committed to protecting your privacy. This privacy statement explains data collection and use practices of the rockytophospitality.com site and its affiliate sites including: 1705prime.com, michaeldeans.com, thetwistedfork.com, themashhouse.com, bogartsamericangrill.com, hi5raleigh.com, redroomraleigh.com, rockytopcatering.com, dessertbakeryraleigh.com, 510glenwoodnightlife.com (the "Site"); it does not apply to other online or offline Rocky Top Hospitality sites, products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.
Other services with links from the Site have their own privacy statements which can be viewed by clicking on their links.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about our products and services. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the web site from which you linked directly to the Site. This information is used to help improve the Site, analyze trends and administer the Site.
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.
In support of these uses, Rocky Top Hospitality and its entities may use personal information to provide you with more effective customer service, to improve the Site and any related products or services, and to make the Site easier to use. In order to offer you a more consistent experience in your interactions with Rocky Top Hospitality, information collected by the Site may be combined with information collected by other Rocky Top Hospitality services.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Rocky Top Hospitality products and services, and/or share information with Rocky Top Hospitality partners so they may send you information about their products and services.
Rocky Top Hospitality occasionally hires other companies to provide limited services on our behalf, such as web site hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Rocky Top Hospitality may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Rocky Top Hospitality or the Site; (b) protect and defend the rights or property of Rocky Top Hospitality; or (c) act in urgent circumstances to protect the personal safety of Rocky Top Hospitality employees or agents, users of Rocky Top Hospitality products or services, or members of the public.
Personal information collected on the Site may be stored and processed in the United States or any other country in which Rocky Top Hospitality or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country. Rocky Top Hospitality abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Rocky Top Hospitality and its controlled subsidiaries and affiliates without your permission. As described below in the next section, you can access your personal information and make choices about how you wish to be contacted.
Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to Rocky Top Hospitality in the context of other, separately operated, Rocky Top Hospitality products or services.
Rocky Top Hospitality may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by the Site, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.
Rocky Top Hospitality is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
The Site is a general audience site and does not knowingly collect any personal information from children.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the Site's features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.
Our web pages may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow Rocky Top Hospitality to count users who have visited those pages and to deliver co-branded services. Rocky Top Hospitality may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views. Rocky Top Hospitality prohibits web beacons from being used to collect or access your personal information.
We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
Rocky Top Hospitality welcomes your comments regarding this privacy statement. If you believe that Rocky Top Hospitality has not adhered to this privacy statement, please contact us electronically at or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.
1705 E. Millbrook Rd
Raleigh, NC 27609